insurance medical procedure reports



		Co-ordination of your medico-legal reports

		Q1 - How do we refer a case to you?
		A – We ask for a recent medical report – regulations require this to be no more than 6 months old. This will recommend the required procedure.We then need an instruction letter from your self, requesting us to arrange the medical procedure that the referring consultant has recommended. We will also need the patient contact details.This communication can be conducted by e-mail, fax or post.
		Q2 - How long will it take to obtain an appointment?
		A – We send the referral to the hospital immediately upon receipt from our client. We then chase for an appointment three days after receipt of the referral and inform our client of the arrangements.
		Q3 - What happens to the results when the patient has been seen.
		UKS MOBILITY & DIAGNOSTICS WORK PROTOCOL • UKS Mobility & Diagnostics will have a designated case manager to arrange the referrals forwarded to us on our client’s behalf. • Upon receipt of the referral’s all patients details will be entered onto the UKS Mobility and Diagnostics database. This includes the patient’s full name, address etc and all available contact numbers. • Once the referral details have been entered onto the system, a patient file is compiled consisting of all personal details. This will contain all the gathered information during the referral process of all instructions and will be updated on a regular basis. • The case manager will then source a provider/hospital, which is local to the patient’s residence. This is achieved by using our network database using a 15-20 mile radius depending on the required procedure. • Once a provider has been allocated all relevant information is then forwarded to the hospital. • 2 – 3 days after forwarding the referral the case manager will call the provider to obtain an appointment, if an appointment has not been arranged due to unforeseen circumstances, then we diary a second chase date for 1 day after the initial follow up call. • The provider/hospital will contact the patient either by telephone or letter to inform him/her of the scheduled appointment giving them the opportunity to arrange a convenient day and time. • When the provider for UKS has confirmed the appointment, the case manager will ensure our client is also aware of the scheduled time and date, by telephone or e-mail and will forward all updated database information on a daily basis to the client. • Three days after the appointment the case manager will make a follow up call to the provider ensuring the required results are being posted to UKS Mobility and Diagnostics along with the invoice. • When the results have been received by UKS Mobility & Diagnostics, they will be sorted through to ensure all the required information is enclosed. These will then be forwarded by recorded delivery to the desired location as per the instructions received from the client. • On completion an invoice will then be forwarded to our client where payment must be received under the agreed terms. • Our aim is to complete all standard referrals within 21 days upon receipt.
		Q4 - How much will it cost?
		A - Prices vary for different procedures from one provider to another. To help our clients to budget more accurately and to enable them to predict and thus control costs better, we have harmonised our rates and apply a standard fee per diagnostic procedure. So when you request us to arrange a specific procedure, we will be able to quote you the cost immediately and this will not vary from one location to another.
		Q5 - What is the coverage of your hospitals.
		A - We have arrangements with over 200 providers across the UK. We can normally arrange for the procedure to be undertaken within a 15 – 20 mile of the patient’s residence. MRI scans and x-rays are offered by most providers, however procedures such as nerve conduction studies, arthroscopy and injections are less widely performed.

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